FAQs & Shipping | Air Pufs High Heel Insoles | Walk On Clouds

Air Pufs High Heel Insoles | Walk On Clouds

FAQs & Shipping

Basics

What are AirPufs?
Air Pufs are 3/4 high heel insoles cut from a premium super foam, previously prescribed only for recovering athletes and diabetics. We've adapted them for everyday shoes and printed over them so they would be fun to wear.

Are AirPufs only for high heels?
Air Pufs are originally designed for high heels, however if you reverse them they work amazingly well as heel cushions for flat shoes too.

What shoes size do AirPufs suit?
Air Pufs are one size fits all. 

How should I care for my AirPufs?
AirPufs are very durable. Nevertheless, excessive tugging and soaking in water may cause damage. Be gentle with them and you will enjoy them for a very long time. 

Where do you get your patterns?
All patterns are AirPuf originals and vary seasonally. We love prints and believe you can never have enough of them!

Do you have unprinted AirPufs?
We currently do not stock unprinted AirPufs, although drop us an email if that's what you would like. Covering AirPufs with pretty prints was inspired by the Asian practice of removing one's shoes upon entering the house. We think shoes should be beautiful inside and out. 

Where are AirPufs made?
Our foam is made in the US and the insoles are finished by hand in Singapore. All dyes and processes of the individual prints conform to the strictest quality standards and are hypoallergenic. 

Where is AirPufs based?
We are based on the sunny isle of Singapore and the great city of New York.

Do you offer a guarantee?
Yes. We want you to be happy with your order. If you are not, we will refund you. Please read below for how to return an item.

Shipping

Where do you ship?
We ship worldwide. Currently all packages are being sent from Singapore and North America. 

 

Returns

Do you accept returns?
We want you to be completely satisfied with your order. If you are not, you may return your unused goods within 30 days of receiving your order. The insoles must be new and unused, with packaging intact.

How do I return something?
1. Send us an email letting us know you are returning an item and why.
2. Mail the unworn product, in its original packaging, to:

AirPufs Returns
Serangoon Ave 3
BLK 242,
#06-200
Singapore

Please note your name and order number on the package. 

3. Once we receive your package, please allow 2 - 3 business days for your return to be processed. We will refund the amount of the returned item(s) to your original method of payment.